We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought one of these back in June. I used it this past weekend, and love it. It was without a doubt the best nights sleeping I've had in a long time and if I can figure out a way to put one up in my house I'll use it there too. It's light weight, kept my big ass up and comfy. A couple things to note about hammocks is that you need some sort of insulation underneath you. I used a self inflating pad and covered myself with a poncho and poncho liner. The temps where I was at dipped down into the mid 50s and I was very comfy. Take a lightweight tarp along too just in case it rains, which it did where I was. These are the hot set up, worked great.
Fast shipping, simple packaging. I love the way it all fits all into a small pouch sewed onto the hammock so you can never lose it! Recently used it on a 3 day camping adventure. The para-cord tie straps worked good, there was a little bit of stretching at first but nothing a little readjusting can't fix. I was a little scared sitting in the hammock at first (was my first time ever sitting in a hammock) it felt like I was going to rip it. I got over that hesitation real quick. I would recommend this product to anyone who is in the market for a great quality built hammock!!
I love this hammock for the price. The bug net is great and would never do hammock camping without as I would otherwise be eaten alive by mosquitos. I'm 5'10" and the hammock is roomy enough for me with a 0 degree sleeping bag. I like the pockets inside as well as they work for small items like my glasses. Larger items I place in the stuff sack which hangs outside. I've even had both my wife and I in the hammock, and it works though I wouldn't sleep like that as it is tight. I do not use the straps that came with it and recommend getting different straps
Best mosquito hammockbout there for the money. Hammock very solid. Used it for 2 weeks out in the Mountains. One thing, be very careful, to give the mosquito netting enough slack so if you get in hammock and hammock not string tight it doesn’t rip out. Best to attach meeting to your hammock line so then bend together.
Just a great solid hammock! Packs up nice n small too!