We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tayaxpress.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of tayaxpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I purchased this as a gift for my daughter. She has been thrilled with it. She loves it. It is very sturdy and has a nice weight to it. She hasn't taken it off except for hygienic purposes and to sleep. It's a great purchase. It came quickly. I would buy this item again.
This is the most beautiful necklace. I am absolutely in love with it! As soon as I opened the packaging I had to put it on right away and I don't plan on taking it off again! It fits me and my personality like a dream come true! ♡
I got the snake necklace and i was sure it would tarnish and look super gross after only a few wears but to my surprise I’ve been wearing it almost daily and the snake and chain are still bright gold! Great purchase!
This is a really nice necklace. It is quite dainty which makes it very wearable and not gimmicky. t's become a firm favourite as it goes with anything, it's unique and striking yet subtle enough to be sophisticated.
Not usually one to buy jewellery, but this was something I've been looking for, for a while. I'm really impressed by the quality of the product; Hasn't faded or anything. Definitely recommend.
This is a great product for any slitherin fan or snake fan. It’s very durable and won’t snap easy. Great detail of the snake itself.
I am always a little suspicious of jewelry online but I love this pendant. I wear it constantly and get compliments on it all the time. Super sturdy pendant, though I did put it on my own chain.
I was expecting for better quality, but I love how it looks
A delightful snake necklace. Decent quality and the snake looks great. I'm very happy with this.
The necklace is really pretty and unique. Beautiful design and colour. I’m really happy with it!
Bought for my teenage daughter really lovely even though it's a snake pendant, very pretty.
Great! I just wish the chain was longer
Absolutely lovely necklace and pendant. Very good value for your money. Extremely happy with my purchase
Great necklace. Brought for my daughters birthday who is slytherin/snake mad.
Very cool. Gets lots of complements. Just the right size. The chain is very nice as well. Nice weight and looks classy.
I just LOVE this necklace it's absolutely beautiful 😍